Meta says suspension of No Kings coalition's Instagram account was an error

A Meta spokesman said an automated system disabled the account during the coalition's nationwide 'Vote Early' events on Saturday and apologised. Organisers said they were locked out for about four hours.

Aerial view of Meta's headquarters campus in Menlo Park, California, with office buildings, car parks and a highway beside the bay
File photo: Meta's headquarters campus in Menlo Park, California (January 2023). Photo: InvadingInvader / Wikimedia Commons, CC BY-SA 4.0 (cropped, resized and converted to JPEG)

Meta says an automated system wrongly disabled the main Instagram account of the No Kings coalition on Saturday (US time), while the group was holding nationwide events against President Donald Trump’s administration.

“When accounts post, share or comment at very high frequencies, it can trigger automated systems,” Meta spokesman Andy Stone wrote in a post on X on Saturday evening. “That’s what happened with the No Kings IG account in the lead-up to today’s day of action. Unfortunately, that automated action was clearly taken in error. Everything is now working as it should, and we sincerely apologize.”

In a follow-up post on Sunday, Stone said Meta’s engineering team had found that the spike in activity was “primarily in the account’s ‘reading’ behavior”.

According to The Independent, organisers said administrative access to the account was cut at about 1.30pm Eastern Time on Saturday, and that they remained locked out for roughly four hours after the page became visible again. The coalition was coordinating nearly 3,000 “Vote Early” events across all 50 states and Washington, DC, ahead of the November midterm elections, the newspaper reported.

“We couldn’t post to it. Nobody could go to the page,” organiser Ezra Levin of Indivisible told the MeidasTouch network, as quoted by The Independent.

In a post reported by Business Insider, the coalition said: “Restricting communications about voting in the middle of an election is unacceptable,” and that “Meta must answer for this suspension.”

The Verge reported that the profile page was back up later on Saturday.

Sources

  1. Andy Stone on X · X
  2. Andy Stone on X (follow-up) · X
  3. Instagram says suspension of 'No Kings' account was a mistake · The Independent
  4. Meta says suspending No Kings account was done in error · Business Insider
  5. No Kings Coalition's official Instagram briefly went dark · The Verge